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Hoofdkenmerken

Auteur:	Daffy, Chris
Titel:	Once a Customer, Always a Customer How to Deliver Customer Servic
Uitgever:	Oak Tree Press
ISBN:	9781860761645
Editie:	3 Revised edition
Land van oorsprong:	Ireland
Prijs:	€ 22.56
Verschijningsdatum:	30-10-2000
Bericht:	Langere levertijd (2-3 weken)

Inhoudelijke kenmerken

Leesniveau:	Professional & Vocational
Categorie:	Customer services
Geillustreerd:	black & white illustrations

Technische kenmerken

Verschijningsvorm:	Paperback / softback
Paginas:	304
Hoogte mm.:	235
Breedte mm.:	157
Dikte mm.:	19
Gewicht gr.:	462

 

Inhoud:

This book shows that exceptional customer service can help any company to beat its competitors. In this revised edition -- which includes a new chapter on e-service -- Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you """"famous for service""""!