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Hoofdkenmerken

Auteur:	Liker, Jeffrey; Ross, Karyn
Titel:	Toyota Way to Service Excellence: Lean Transformation in Service Organizations
Uitgever:	McGraw-Hill Education
ISBN:	9781259641107
Land van oorsprong:	United States
Prijs:	€ 38.56
Verschijningsdatum:	16-10-2016
Bericht:	Langere levertijd (2-3 weken)

Inhoudelijke kenmerken

Leesniveau:	General (US: Trade)
Categorie:	Automotive (motor mechanic) skills
Geillustreerd:	45 Illustrations, unspecified

Technische kenmerken

Verschijningsvorm:	Hardback
Paginas:	448
Hoogte mm.:	238
Breedte mm.:	165
Dikte mm.:	36
Gewicht gr.:	790

 

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Shows service-based organizations how to go Lean, gain value, and get results - The Toyota Way. Suitable for service professionals of every level, this guide takes the proven Lean principles of the author's bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success.