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Hoofdkenmerken

Auteur:	Price, Bill; Jaffe, David
Titel:	Best Service is No Service How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Uitgever:	John Wiley & Sons Inc
ISBN:	9780470189085
Land van oorsprong:	United States
Prijs:	€ 35.76
Verschijningsdatum:	09-04-2008
Bericht:	Leverbaar

Inhoudelijke kenmerken

Categorie:	Customer services
Geillustreerd:	Charts: 23 B&W, 0 Color; Drawings: 12 B&W, 0 Color; Screen captures: 26 B&W, 0 Color; Tables: 23 B&W, 0 Color; Graphs: 10 B&W, 0 Color
Dewey code:	658.812

Technische kenmerken

Verschijningsvorm:	Hardback
Paginas:	336
Hoogte mm.:	233
Breedte mm.:	157
Dikte mm.:	31
Gewicht gr.:	604

 

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Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.