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Hoofdkenmerken

Auteur:	Dowding, Keith; John, Peter
Titel:	Exits, Voices and Social Investment Citizens’ Reaction to Public Services
Uitgever:	Cambridge University Press
ISBN:	9781107022423
Serie:	Theories of Institutional Design
Serie:	Theories of Institutional Design
Land van oorsprong:	United Kingdom
Prijs:	€ 140,06
Verschijningsdatum:	12-04-2012
Bericht:	Langere levertijd (2-3 weken)

Inhoudelijke kenmerken

Categorie:	Civil service & public sector
Geillustreerd:	35 Tables, black and white; 7 Line drawings, unspecified
Dewey code:	361.0068

Technische kenmerken

Verschijningsvorm:	Hardback
Paginas:	208
Hoogte mm.:	237
Breedte mm.:	162
Dikte mm.:	17
Gewicht gr.:	466

 

Inhoud:

Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.