[Flaptekst]: Over het boek: In this Handbook the reader finds practical information on the use of a methodology for measuring the cost and quality of paths to justice from the perspective of users. How do clients of justice systems like the way they can voice their needs and concerns? Do they feel they received sufficient information about the procedure? Do they think the outcome was fair and did it help to solve their problem? Do they think the procedure was value for money? How much time did they spend? This methodology aims to provide answers to such questions so that citizens using the justice system can voice their needs and providers of justice services can improve their processes. Over de auteur(s): This handbook is developed by the Tilburg Institute for InterdisciplinaryStudies of Civil Law and Conflict Resolution Systems with support from the Hague Institute for Internationalisation of Law, Tilburg University and Utrecht University.
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