Inhoudsopgave:
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\u003cp\u003e\u003cb\u003e\u003ci\u003eThe Mastery of Customer Service in Careers\u003c/i\u003e highlights the experiences of three high school buddies who reached the pinnacle of their careers in service.\u003c/b\u003e\u003c/p\u003e\u003cp\u003eThe three menâa general, a medical doctor who founded a successful chain of wellness clinics, and a professor who serves as director of a global hotel businessâ recount the career challenges they faced and their pathways to success. Along with a highly accomplished daughter of one of the men, they provide insights to two young adults looking to embark on careers grounded on customer satisfaction.\u003c/p\u003e\u003cp\u003eThis book is exceptionally valuable to executives worldwide who wish to elevate their performance in customer service. Using an easy to read, relatable and engaging story as a backdrop, the book underscores the essential elements of service excellence. Each chapter includes an academically grounded and practice-oriented discussion that provides readers with the foundation for providing unparalleled and impactful service within an organization and in our society.\u003c/p\u003e |
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