Inhoudsopgave:
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\u003cp\u003e\u003cb\u003eAre you prepared for the coming AI era?\u003c/b\u003e\u003c/p\u003e\u003cp\u003eAI advances will profoundly change your daily service interactions, so this book provides readers with \u003ci\u003ea necessary understanding of service, the application of resources (e.g., knowledge) for the benefit of another.\u003c/i\u003e In just minutes, you can learn about todayâs use of early-stage AI for automation and augmentation, and essential elements of \u003cb\u003eservice science, service-dominant (S-D) logic, and Service Dominant Architecture (SDA).\u003c/b\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003eUltimately improved service \u003ci\u003efor all\u003c/i\u003e is possible with human-level AI and digital twins â but requires investing wisely in better models:\u003c/b\u003e Better models of the world both complex natural and social systems (science), better mental-models in people to improve interactions (logic), better cultural and structural models of organizations to improve change (architecture), and better trusted and responsible AI models. \u003ci\u003eThe service innovation community studies and builds better models to improve interactions and change in business and society.\u003c/i\u003e\u003c/p\u003e\u003cp\u003eThe book challenges all responsible actors â individuals, businesses, universities, and governments â to \u003cb\u003einvest systematically and wisely to upskill with AI (the X AI vision)\u003c/b\u003e. The service innovation community is a growing transdiscipline harnessing all disciplines to become better T-shaped professionals. Extensive end notes, bibliography, and index are provided.\u003c/p\u003e |
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