\u003cp\u003e\u003cb\u003e\u003ci\u003eWe have a problem in healthcare.\u003c/i\u003e\u003c/b\u003e\u003c/p\u003e\u003cp\u003eThat problem is this: in todayâs healthcare environment, especially in the United States, people take a back seat to the numbers in almost every aspect of healthcare service delivery. Productivity, utilization, and other business metrics rule the roost.\u003c/p\u003e\u003cp\u003e\u003ci\u003eIf itâs not calculatable, spreadsheet-able, or measurable, it hardly receives any attention from healthcare managers, administrators, and decision-makers.\u003c/i\u003e\u003c/p\u003e\u003cp\u003eWe canât simply sit back and allow the dehumanization that currently runs rampant in our clinics and hospitals continue to wreak havoc on one of the most important factors in clinical outcomes: the relationships between healthcare professionals and the people (patients) that they serve.\u003c/p\u003e\u003cp\u003eHealthcare is a great and noble profession, but it will only remain so if we, as healthcare professionals, return its focus to its true purpose: people, the people receiving care, and the people working to deliver that care. After all, weâre all more than simply numbers on spreadsheets or items on checklists.\u003c/p\u003e\u003cp\u003e\u003ci\u003eBetter Outcomes: A Guide for Humanizing Healthcare\u003c/i\u003e outlines the 8 changes that organizations and clinicians need to commit to in order to return to the focus of healthcare to where it should be: \u003ci\u003ethe patient.\u003c/i\u003e\u003c/p\u003e\u003cp\u003eThe book covers topics related to truly \u003ci\u003epatient-centered care\u003c/i\u003e, a \u003ci\u003ebiopsychosocial approach\u003c/i\u003e to service delivery, \u003ci\u003epatient engagement, interpersonal communication\u003c/i\u003e, and developing \u003ci\u003elong-term relationships\u003c/i\u003e with patients.\u003c/p\u003e\u003cp\u003eThrough an exploration of both clinical research and real-life examples and cases, the book outlines and supports a vision of a new healthcare, where skilled, competence, and caring clinicians care for engaged patients to promote better clinical outcomes, deliver unmatched satisfaction, and lasting relationships.\u003c/p\u003e
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