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Hoofdkenmerken

Auteur:	Daniel McLean
Titel:	Catalogs, Services and Portfolios: An ITSM success story
Uitgever:	IT Governance
ISBN:	9781849285698
ISBN boekversie:	9781849285674
Editie:	1
Prijs:	€ 34.71

Inhoudelijke kenmerken

Categorie:	General
Taal:	English
Imprint:	ITGP

Technische kenmerken

Verschijningsvorm:

E-book

 

Inhoudsopgave:

Based on the real-life experiences of the author and other ITSM professionals, this is a fictional account of change management surrounding ITSM projects. It tells the story of ITSM practitioner Chris as he learns how to deal with resistance to change and overcome inertia in staff behaviour.