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Hoofdkenmerken

Auteur:	Daniel McLean
Titel:	Integrated Measurement - KPIs and Metrics for ITSM: A narrative account
Uitgever:	IT Governance
ISBN:	9781849284875
ISBN boekversie:	9781849283830
Editie:	1
Prijs:	€ 41.91

Inhoudelijke kenmerken

Categorie:	General
Taal:	English
Imprint:	ITGP

Technische kenmerken

Verschijningsvorm:	E-book
Paginas:	175

 

Inhoudsopgave:

Using an engaging narrative story, this volume in the series looks at the implementation of a KPI management system. Through the central character, readers witness (and learn from) real-world conversations and situations that are commonplace in an everyday business environment.Â