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Hoofdkenmerken

Auteur:	Hill-Wilson, Martin; Blunt
Titel:	Delivering Effective Social Customer Service How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
Uitgever:	John Wiley & Sons Inc
ISBN:	9781118662670
Land van oorsprong:	United States
Prijs:	€ 28.59
Verschijningsdatum:	25-10-2013
Bericht:	Langere levertijd (2-3 weken)

Inhoudelijke kenmerken

Categorie:

Customer services

Technische kenmerken

Verschijningsvorm:	Hardback
Paginas:	272
Hoogte mm.:	235
Breedte mm.:	153
Dikte mm.:	19
Gewicht gr.:	516

 

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Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly.